How Salesforce DX has changed our development process

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Salesforce DX has enhanced collaboration, quality control In 2017, Salesforce rolled out Salesforce DX, a tool to enhance the Salesforce development process. In this episode of Q&A Friday, we sit down with James, our Senior Salesforce Developer, to review the platform and share how DX has changed our development workflow. James outlines the benefits of DX including how the new tool can improve... Read More

Salesforce Sales Cloud: You can probably do more with your CRM

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Are you using your CRM to its full potential? If you’re like most manufacturers… probably not.   In this episode of our Q&A Friday series, we share tips for aligning your CRM system and sales process to better meet customers’ expectations for immediacy, personalization, consistency, and predictive, proactive communication. Read More

Cloud Manufacturing: Is 2019 the Year of the Manufacturing Platform?

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Spoiler: YES… but it’s more like the Cloud Manufacturing DECADE In a recent article, Forbes called 2019 the Year of the Manufacturing Platform. In this episode of Q&A Friday, we talk through what that means and hit on the trends that will likely define the next decade of manufacturing. Read More

Building customer connections through outbound sales

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  Outbound sales is hard. But with the right attitude and preparation, your sales reps are more likely to build solid customer connections. If your outbound sales team is like most, cold-calling is probably their least favorite activity. But in the manufacturing sector, it’s often a necessary and effective component in a well-rounded sales strategy. Read More

Salesforce Service Cloud Integrations

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How Lodge Cast Iron Gained a Complete View of the Customer Experience Lodge Cast Iron had a simple, but challenging, goal: put customer service at the center of their company. To do that, they knew they needed to tear down the silos separating their customer service reps from the rest of the company. The solution? Salesforce Service Cloud. Read More

Q&A Friday: How do marketing automation tools like Pardot and Marketing Cloud fit into my marketing strategy?

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Experts in the Manufacturing Cloud

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  We Know Manufacturing Salesforce’s new focus on providing solutions to the manufacturing sector is one of the most exciting industry announcements of the year. At Mountain Point, we’ve long recognized the competitive advantage that cloud-based tools and products can offer our manufacturing customers. Read More

Customer success: it’s probably part of your company’s talking points… but how do you make it part of your culture?

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Customer success, happiness, and engagement are probably already top priorities for your customer support reps. But what about your delivery and service teams? Or team members who are two or three levels removed from interacting with your clients or end users? Read More

Cloud ERP on the Horizon?

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The digital forecast is definitely cloudy, but the likelihood of sun or storms is up to you. Over the past few years, more and more companies have moved to Cloud ERP systems and cloud-based systems of engagement. Monolithic, on-premise legacy ERP systems are sunsetting with unified Marketing, Sales, Service, and ERP platforms moving in. Read More

Q&A Friday: Digging into the Rootstock Customer Service Console

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How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console! In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience. Read More
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