Q&A Friday: Digging into the Rootstock Customer Service Console

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How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console! In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience. Read More

Salesforce Marketing Cloud or Pardot? Which is best for Manufacturing?

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The manufacturing industry is undergoing a fundamental shift. Their business is no longer centered on making products. Instead, it’s all about building relationships with customers to satisfy their desires and needs. In this new Age of the Customer, manufacturers must adopt the sophisticated marketing and customer service strategies formerly consigned to the domain of their retailers and... Read More

Q&A Friday: Configuring Salesforce CPQ for Manufacturing Companies

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In the first episode of our new “Q&A Friday” series, our team talks through the benefits of using Salesforce CPQ for manufacturing companies.  CPQ stands for “Configure, Price, Quote,” and it can help manufacturers streamline sales, reduce costs, and ensure accuracy in pricing and delivery. Read More

On-Demand Webinar: Mining Your Mountain of Data

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Turning Mountains of Data into Big Returns To compete in the world of Industry 4.0, manufacturers must make strategic use of analytics, artificial intelligence, and automation — all of which rely on data. Within your company’s mountain of data is a virtual gold mine. But you have to be able to see below the surface to tap its potential. Read More

Big Data Impacting the Warehouse and Distribution Center

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Harnessing Operational Data for Effective Planning "Using big data correctly helps companies allow for more flexible planning and predictive analysis in the warehouse and distribution center," explains Mark Dickinson, executive sales manager, automated systems division at SSI Schaefer, a global storage and picking solutions manufacturer with U.S. headquarters in Charlotte, NC. Read More

Succeeding in Manufacturing 4.0 Takes Grit

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If you’ve undertaken a digital transformation effort, you know firsthand that grit is an essential component. Obstacles are plentiful, and the finish line often becomes a moving target. Read More

Digital Transformation Journey - Framework for Systems Integrators to Deliver Value

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Mountain Point is coming up on our 5 year anniversary at the end of October. This month has been full of reflection and adjustments to try and put ourselves in the best position to succeed for another 5 years. There have been many lessons learned along the way, and this post is going to highlight the importance of Customer Success by focusing on the lifecycle we see with our customers and the... Read More

Mountain Point Again Recognized by Charlotte Business Journal for Growth, Excellence

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Fast 50 Charlotte designation highlights Mountain Point’s work in revolutionizing manufacturing. Mountain Point, a consulting firm that specializes in helping manufacturers undergo digital transformations, has been recognized by the Charlotte Business Journal as one of the top 50 fastest growing companies in the Charlotte area. Read More

Mountain Point named among CIO Review’s “10 Most Promising Manufacturing Technology Consulting/Implementation Services Companies”

Press Release For immediate release: October 11, 2018 Mountain Point is among the most promising Manufacturing Technology Consulting and Implementation Companies in the nation according to a recent feature in CIO Review. Earlier this week, the magazine listed Mountain Point as a firm to watch on its 2018 roundup of digital consulting and implementation firms. “We’re honored to be recognized by a... Read More

Data Integration and Channel Management the focus of Salesforce Circles of Success for Manufacturing event

On October 25, we partnered with Salesforce to host the second manufacturing-focused Salesforce Circles of Success event in Atlanta. The conversation centered on data integration and channel management. Read More