Q&A Friday: Digging into the Rootstock Customer Service Console

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How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console! In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience. Read More

Know Your Customers, Industry 4.0 Edition

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First Published on IndustryWeek, Jun 05, 2018 Read More

Customer Experience

Like most consumers, I first began my research of a product online.  This time it was for my next coffee home brewing system. I zeroed in on Keurig and explored the different features, functionality, and price-points on their website. Once I narrowed down my selection I located a local distributor (Bed Bath and Beyond - we always get their mailers with a 20% off coupon) and went and made my... Read More
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